Frequently Asked Questions
If you have any questions, email them to [insert email address]
1) The homepage says you cover Putnam County and the surrounding area. What area exactly does your company service?
Yes, we are based in Putnam County and do service the surrounding area. Currently we service Putnam, St. Johns, and Volusia Counties. The complete area we service is Putnam, St Johns, Volusia, Marion, Flagler, Alachua, Bradford, and Clay Counties. If you reside in any of the eight mentioned counties, you are within our service area. However, that does not mean that if you are just outside the service area that we will not help you. If you reside outside the service area, give us a call [insert phone number] or email us [insert email address] and we will let you know if we are able to service your area.
2) Do you give estimates over the phone?
In most cases, no. For realtors, landlords, and government contracts there is an exception. Other exceptions may apply. If an estimate is given over the phone, it is only a "ballpark" estimate. An exact price cannot be given over the phone (in most cases) for the simple reason that more details can be gathered in-person. Too little detail given over the phone may lead to either a higher or lower price than the job actually is. In order to give an exact price, we must do an in-person estimate. All estimates are free.
3) Are my animals or children able to enter the room as soon as you are done?
Yes. We do not use chemicals or any hazardous products. All products are eco-friendly and Green-certified. Depending on the job (floor/carpet, exterior cleaning, or contract clean), we may recommend an amount of time that noone enters but it is not required. Your children and pets are completely safe.
4) What if I have pets? Do I have to secure them during cleaning?
Pets are not a problem. If you have an aggressive pet, we ask that the pet be in a room that isn't included in the job or in a crate while we are there. Please let us know of any pets when you call to schedule an estimate.
5) Do the same people clean my home and/or business on an ongoing basis?
Yes, the same crew will be cleaning your home/business. Consistency is key to quality. In the beginning Red will personally be present and cleaning your home/business. In the event Red will be leaving a Crew Lead in place of himself, you will be notified before hand. Red will be present off and on to check-up on the crews work. In the event you have an issue with the services, call us at [insert phone number] and the issue will be addressed.
6) How do you handle access to home or business?
We prefer to have a key, however, access to the home is whatever the customer feels comfortable in doing. If you are home during the clean (or your business is open) no key is required. If you are not home (or business is closed) during cleaning, a copy of the key should be left with Red.
7) What about alarm codes?
We will be happy to deactivate or activate alarm codes or simply leave alarms off during day(s) of cleaning. This is your choice.
8) Can I schedule monthly or do I have to get cleanings on a weekly/bi-weekly basis?
We will schedule cleanings to fit your individual cleaning needs. Whether you require multiple cleanings per week, weekly, bi-weekly or monthly.
9) Where do you get the people working for you and do I need to do background check?
We do background checks and only hire individuals that have a clean criminal record, drug free, and prove to be trustworthy. Our hiring process is a multi-interview process in an attempt to weed out the good-hearted honest individuals from those who may be problematic. Your security and safety is a top concern of our company.
10) What if my cleaning day falls on a public holiday?
If your scheduled cleaning day occurs on a public holiday, we will contact you to reschedule the cleaning for another day. If you prefer, and we are available, we will clean on the holiday. The holidays we are NOT available are Christmas Day, Thanksgiving Day.
11) What is the procedure should anything be damaged or broken during the cleaning?
If we are responsible for any damage, we will have the item repaired or replaced. In the event anything is damaged or broken during the cleaning, the crew will fill out an 'Incident Report' and a copy will be left for you. Red will then work with you to assess to the cost of repairs or replacement.
12) How do we communicate a concern or need?
We are available 24/7 by phone, or through our website and email if you would prefer.
We are responsive to your needs and understand how open communication can enhance a professional relationship. You are more than a customer, you are a member of our family.
13) Many other companies show set prices on their websites. How come you do not?
That is a great question. We're not going to argue with other companies over what does or does not work for them. However, we do not agree having a set price based solely on square footage or an hourly rate is fair. It may be easier for you to browse without having to call anybody, but we don't recommend it. Every job is different. Where one job may be a certain amount, the next similar job may be less. We feel it is better all the way around to look at each job individually and price it based on whats necessary. There are many factors that go into coming up with an accurate price. We feel that pricing in this way is fair to everyone involved and keep you from paying too high a cost.
If you have any questions, email them to [insert email address]
1) The homepage says you cover Putnam County and the surrounding area. What area exactly does your company service?
Yes, we are based in Putnam County and do service the surrounding area. Currently we service Putnam, St. Johns, and Volusia Counties. The complete area we service is Putnam, St Johns, Volusia, Marion, Flagler, Alachua, Bradford, and Clay Counties. If you reside in any of the eight mentioned counties, you are within our service area. However, that does not mean that if you are just outside the service area that we will not help you. If you reside outside the service area, give us a call [insert phone number] or email us [insert email address] and we will let you know if we are able to service your area.
2) Do you give estimates over the phone?
In most cases, no. For realtors, landlords, and government contracts there is an exception. Other exceptions may apply. If an estimate is given over the phone, it is only a "ballpark" estimate. An exact price cannot be given over the phone (in most cases) for the simple reason that more details can be gathered in-person. Too little detail given over the phone may lead to either a higher or lower price than the job actually is. In order to give an exact price, we must do an in-person estimate. All estimates are free.
3) Are my animals or children able to enter the room as soon as you are done?
Yes. We do not use chemicals or any hazardous products. All products are eco-friendly and Green-certified. Depending on the job (floor/carpet, exterior cleaning, or contract clean), we may recommend an amount of time that noone enters but it is not required. Your children and pets are completely safe.
4) What if I have pets? Do I have to secure them during cleaning?
Pets are not a problem. If you have an aggressive pet, we ask that the pet be in a room that isn't included in the job or in a crate while we are there. Please let us know of any pets when you call to schedule an estimate.
5) Do the same people clean my home and/or business on an ongoing basis?
Yes, the same crew will be cleaning your home/business. Consistency is key to quality. In the beginning Red will personally be present and cleaning your home/business. In the event Red will be leaving a Crew Lead in place of himself, you will be notified before hand. Red will be present off and on to check-up on the crews work. In the event you have an issue with the services, call us at [insert phone number] and the issue will be addressed.
6) How do you handle access to home or business?
We prefer to have a key, however, access to the home is whatever the customer feels comfortable in doing. If you are home during the clean (or your business is open) no key is required. If you are not home (or business is closed) during cleaning, a copy of the key should be left with Red.
7) What about alarm codes?
We will be happy to deactivate or activate alarm codes or simply leave alarms off during day(s) of cleaning. This is your choice.
8) Can I schedule monthly or do I have to get cleanings on a weekly/bi-weekly basis?
We will schedule cleanings to fit your individual cleaning needs. Whether you require multiple cleanings per week, weekly, bi-weekly or monthly.
9) Where do you get the people working for you and do I need to do background check?
We do background checks and only hire individuals that have a clean criminal record, drug free, and prove to be trustworthy. Our hiring process is a multi-interview process in an attempt to weed out the good-hearted honest individuals from those who may be problematic. Your security and safety is a top concern of our company.
10) What if my cleaning day falls on a public holiday?
If your scheduled cleaning day occurs on a public holiday, we will contact you to reschedule the cleaning for another day. If you prefer, and we are available, we will clean on the holiday. The holidays we are NOT available are Christmas Day, Thanksgiving Day.
11) What is the procedure should anything be damaged or broken during the cleaning?
If we are responsible for any damage, we will have the item repaired or replaced. In the event anything is damaged or broken during the cleaning, the crew will fill out an 'Incident Report' and a copy will be left for you. Red will then work with you to assess to the cost of repairs or replacement.
12) How do we communicate a concern or need?
We are available 24/7 by phone, or through our website and email if you would prefer.
We are responsive to your needs and understand how open communication can enhance a professional relationship. You are more than a customer, you are a member of our family.
13) Many other companies show set prices on their websites. How come you do not?
That is a great question. We're not going to argue with other companies over what does or does not work for them. However, we do not agree having a set price based solely on square footage or an hourly rate is fair. It may be easier for you to browse without having to call anybody, but we don't recommend it. Every job is different. Where one job may be a certain amount, the next similar job may be less. We feel it is better all the way around to look at each job individually and price it based on whats necessary. There are many factors that go into coming up with an accurate price. We feel that pricing in this way is fair to everyone involved and keep you from paying too high a cost.